CCC Mission Statement

Marcus- As CCC staffs, we not only provides professional service but go the extra miles for our guests. To provide good service, we must make use of 5 E’s - Efficiency, Effectiveness, Expressiveness, Enthusiasm and Excellence. With all the efforts, we h

Jee Yann- Delighting our guests and colleagues each and every time by providing one-stop-shop service to achieve first call resolution.

Jessy- Together we work as a team provides efficient service and effective result. To delight guest by go beyond satisfying guest needs.

Nam- As the first stepping stone for our guests to experience Shangri-La Hospitality, we strive to serve the guests in every possible way to make sure they can set their foot into our hotels & resorts with their mind at ease. We should take care of our g

Brian- Our Shangri-La’s Customer Contact Centre mission is to delight our guests and exceeding their expectations by proving the finest personal service that is gracious and straight from our heart. We will achieve our mission by providing timely, truth

Dan- The Shangri-La's Customer Contact Center endeavors to be the first port of call for any worldwide inquiry relating to the Shangri-La's Hospitality offerings. We strive to support and assist guests and members of the Shangri-La family in every way pos