1:) Cleanliness of salon
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2:) Customer Service
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3:) Comfort of reception & nail area
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4:) Timeliness of services
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5:) Ease of booking appointments
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6:) Music selection
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7:) Magazine selection
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10:) Services available
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11:) Stylist's knowledge
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12:) Special Offers/ Discounts
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13:) Platinum/Gold/Silver/Bronze Membership
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14:) Products available
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15:) The coffee/snacks!
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