On a scale from 1-5, How influential is customer service when it comes down to your personal purchases, no matter what it may be?

- 1- Doesn’t influence my purchases at all

- 2

- 3 – Somewhat effects my purchases, will notice good or bad service when given but may not change mind of purchase

- 4

- 5 – Extremely important, bad service will 100% turn you away, and exceptional service influences you to buy and come back more.