What do you think will be the biggest 2011 trend in Customer Experience Management for brands?

Question

Poll Results

Use Poll in Facebook Messenger:

Answer 1

Integration of social media to sell and service customers

Answer 2

There will be a rising need for companies to create CEM positions

Answer 3

Advanced customer analytics will drive business decisions

Answer 4

Greater emphasis on responding to individual consumers online

Answer 5

Blending of multiple touch points (e.g., mobile, in-person, online)

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