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Management in Practice
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Management in Practice
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Here are the three complaints that made us laugh the most! Help us choose the winner
A. ‘We had a complaint from a patient about a doctor NOT running late. He notoriously ran at least 60 minutes late and she had planned on finishing her book while she waited. She couldn’t do that as he was actually on time for once.’
B. ‘A patient complained that an out of hours GP refused to deliver a condom. His argument was that the cost to the NHS would be far greater if his girlfriend got pregnant as a result of not being supplied with a condom.’
C. ‘We use complaint forms in the surgery. A patient complained that the form wasn’t big enough! Nothing else on there, apart from that.’
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