Fairness

I expect all energy suppliers to use the same standard method to estimate my bill and for any estimates to be fair, justifiable and reasonable.

I expect to be proactively asked by my energy supplier every twelve months if any credit on my account should be repaid.

I expect to be treated in a way which could never be perceived as aggressive, deceitful, manipulative or overly persistent.

I expect not to be pressed into making a decision when approached on the doorstep, but to be given the information and to be able to take advantage of the offer for a 1 month period from the point it was made.

I expect my electricity supply not to be disconnected if I have contacted my energy supplier about payment difficulties.