Ease of Booking (on-phone, on-line, mobile booking for those on the go)
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Cost (deals, packages and schemes offered)
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Availability of Cars (Premium/standard/luxury cars; AC and non-AC vehicles)
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Timely Services (on-time service round the clock/24*7)
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Travel Experience (Safety, Quality of Cars, Driver's attitude and awareness of routes)
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Customers Support (Effectiveness, approachability, immediate correction/rectification of drawbacks/failures)
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