Hi friends! I'm doing some research on client retention - could you help me out for a minute by answering this question for me? I always hear different things when getting new clients in my chair, so I am curious what the masses think! Thank you in advance!!! Q: What main reason made you leave your past hairdresser for a new one?
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votes
Price | changed or was too high
Distance | client or stylist moved and it was no longer convenient
Availability | schedules couldn't align
Response | stylist delayed or failed to respond
Salon vibe | wasn't relaxing or was too pretentious, etc.
Poor result | stylist didn't meet client's expectations
Personality | lacked professionalism, subpar conversation
Product used | bad smell, didn't last long or lack of coverage, allergic reaction, etc.
Hair Integrity | hair became damaged by stylist
Wanted Change | client just craved something new
Took advantage of our friendship- was late, rescheduled, left early without blow dry, etc.