I am doing some research for my job! Please help! If you have to contact a business and have a simple question - do you think it would be easier to use a chat bot on the company web site or would you rather call in and talk to somebody?
3
votes
Chatbot only
Call first but use the chatbot after hours
Call only
Look at FAQs then try the chatbot if needed
Look at FAQs then call if needdd
If you need to transfer a lot of data back-and-forth I would use the chat feature on the wise I would call.