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C. Fair
38.5%5
A. Excellent
23.1%3
B. Good
23.1%3
D. Poor
7.7%1
Very very poor
7.7%1
While you have a few great staff like Hassan in Kampala, Privatus and John in Kigali and one or two honestly amazingly professional and diplomatic drivers and turnmen.... the staff are sometimes really really Horrendous and ill mannered. I have used Modern for over 15 years stopped using it about a year ago then resumed about 4months ago when Kampala staff convinced me that things have changed. I always sit in seat number 1VIP hoping to get a good rest and get to my destination ready to work. Bit if it's not a driver fighting for his Loud and Noisy speaker to have priority of my space, then it's an equally rude one controlling if and when I can open the windows or worse! !! That's to say nothing about the array buttons that don't work, the Electrical ports that rarely have power or the Video cams that have only worked once in my experience since I saw them. Today is my second last ride with this bus that I have frequently used mainly because I always buy a return ticket so am already stuck and have to come back with this same service. Seriously if i am going to downs extra money and be more uncomfortable than people in ordinary buses or have less services mmmmh then honestly other than insanity, what's to keep me coming back needless to say even continue sending them clients who come back and blame me for recommending a poor transport service?
0%0
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