What 1-4 things you think we can improve or you like the least at TRU BRU? (answers will stay confidential)

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Accepted Answer

Location (parking is not great) — 18% (11 votes)

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Inability to order online — 18% (11 votes)

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Speed of Service (wait time is long) — 13.1% (8 votes)

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Location (too far from my usual routes) — 11.5% (7 votes)

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Prices (not so affordable) — 11.5% (7 votes)

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Kegs running out before I get to come in — 8.2% (5 votes)

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Service (lacking in courtesy, knowledge, recommendations) — 3.3% (2 votes)

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Free samples (small, not enough I want a pint!) — 3.3% (2 votes)

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Instore events (dull, not engaging, more variety needed) — 3.3% (2 votes)

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Freshness and true flavor of drinks (not so fresh) — 1.6% (1 votes)

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Range of cider (not so good) — 1.6% (1 votes)

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Generally making it easier to get the beer. Ie. How about a Friday delivery run for all orders made before Thursday at 12pm. Have pre-paid credit or monthly option payment and have the beer delivered to a CBD locations — 1.6% (1 votes)

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Closing times, open later until 10pm at least — 1.6% (1 votes)

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No space to sit and try the beers in person — 1.6% (1 votes)

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Freshness is no fault of yours. I hope you can make the customer more aware of this, as distributors and Brewers need to improve on this for you. — 1.6% (1 votes)

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Range of beer (not so good, particular style underrepresented) — 0% (0 votes)

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Range of bottles and sizes (could do with more sizes / material choices) — 0% (0 votes)

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not all beers available for tasting — 0% (0 votes)

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BYO Growler — 0% (0 votes)