Where do you go first to find information or answers when you have problems using this phone?
In a Facebook poll of 1,058 respondents, 40.5% chose “Online forums (Please specify in comments)”. How we count
Online forums (Please specify in comments)
40.5%429
The Support section of HTC.com website: How-Tos, FAQs..
17.3%183
The User Manual (PDF in the SD card or from the website)
16.7%177
Other (Please specify in comments)
9.5%100
Facebook Fan page
7.9%84
Ask my friends/family
5.8%61
Call the Telecom or HTC’s Customer Service Hotline
2.3%24
· Share: ···
Online forums were the clear first stop for phone problems, drawing 429 votes and 40.5%—more than twice the support section of HTC.com, which finished second at 17.3%.
The United States, the largest listed bloc, leaned instead toward the user manual.
- Forum advantage · Online forums attracted 40.5% of voters.
- Official gap · HTC.com support finished 23.2 points behind forums.
- U.S. split · The largest listed bloc leaned toward the manual.
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